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IT Support Essentials

Module 2 of 5

Operating systems and updates

The operating system (OS) runs the computer and its programs. Common ones are Windows, macOS, Linux, ChromeOS, Android, and iOS.

Support basics

  • Keep the OS and apps updated. Updates fix bugs and security holes.
  • Use standard user accounts for daily work and admin accounts only when needed.
  • Restarting fixes many problems by clearing temporary issues.
  • Back up important files before big changes.

Check what you learned

1 Why install updates?
2 Which is an operating system?
3 Why use a standard account for daily work?
4 What should you do before a big system change?
5 A quick first step that fixes many problems: